Defining Emotional Intelligence and the Mark Twain Rule
Emotional intelligence (EI) is the ability to identify and understand one’s own emotions and the emotions of others. It is generally accepted as a good indicator of an individual’s capacity to cope with circumstances and interact with people in a socially acceptable manner. Developed in 1990, the concept of emotional intelligence has become increasingly popular in different fields, including education, management and psychology.
The “Mark Twain Rule” is an effective technique used by emotionally intelligent people to serve their purpose with immense success. The rule encourages people to keep silent for a certain period of time before responding or making decisions in certain situations. It suggests that people should be slow to speak and fast to listen.
The Purpose of the Mark Twain Rule
The Mark Twain Rule is intended to help individuals think before they speak. Refraining from speaking allows people to assess the situation and consider their options before plunging into words which might be unpleasant or offensive. This period of silence helps in calming the mind instead of fanning the flames or aggravating the tension in an awkward situation.
Furthermore, the technique allows people to take into account the perspective and feelings of the people around them before speaking. Listening and being aware of the thoughts of those involved gives emotionally intelligent people the assurance that their words will not be taken out of context or cause any offence.
The Effectiveness of the Mark Twain Rule
According to experts, the Mark Twain Rule is an effective means of controlling emotions in tough situations. Studies have shown that taking a short break from responding or speaking gives individuals the opportunity to think through the situation, pause and reconsider. This gives them the chance to create a useful narrative rather than responding with words that could be considered inappropriate or cause resentment.
The technique has been found to be particularly beneficial in conflicts, interactive strategic business situations and negotiations. Most importantly, it brings out the best in people and helps them express their feelings through helpful dialogue rather than an outburst of emotion.
The Importance of Remote Communication
The COVID-19 pandemic has forced people into confinement, resulting in them becoming more dependent on different platforms of digital communication. In such trying times, remote communication continues to grow in importance. It is essential that individuals use the Mark Twain Rule to their advantage. In addition to maintaining physical distance, they must also ensure to keep their emotions in check while communicating remotely.
With the advancement of technology and increasing trend of remote work, it is important for people to understand the value of the Mark Twain Rule and its ability to help build effective working relationships. Being able to control one’s emotions and words is even more important during remote communication.
The Benefits of Practising the Mark Twain Rule
Practicing the Mark Twain Rule not only helps in solving conflicts but also increases an individual’s capacity to be more productive by helping them practice productivity habits like self-reflection and open-mindedness. It helps people understand the underlying motivations and reasons behind the words of those they are speaking to.
Moreover, the technique provides an opportunity to listen before responding. This teaches people the importance of being patient and understanding before making a conclusion. It helps prevent people from making rash decisions that can lead to regret or an awkward conversation.
The Need to Develop Emotional Intelligence
Practising the Mark Twain Rule requires having a high level of emotional intelligence. Developing such intelligence requires time, effort and consistency. It is essential to be mindful of one’s own thoughts, emotions and actions. Taking regular breaks from work, communication and daily chores can also be beneficial in this regard.
Moreover, it is important for people to identify the underlying motivations behind their thoughts and actions. It is also important to be aware of the emotions and reactions of other people in order to respond with empathy and understanding. Developing one’s awareness helps in sustaining relationships and assists in avoiding unnecessary conflicts.
Conclusion
Organisations and individuals who understand the power of emotional intelligence and use the Mark Twain Rule with great success are likely to have fewer conflicts and better working relationships with their colleagues, friends and families. While developing emotional intelligence is key, it is important to remember that by acting before we think, we may lose an opportunity to influence a situation or solve a conflict.
